Return PolicyUpdated 8 months ago

Return Policy (includes refunds and exchanges)

• All Streignth products have a 30-day return/exchange window period. This timeframe starts when your order is delivered to you.

  • Please be sure to read our Final Sales Policy before sending off your return.

• All item(s) being returned/exchanged must meet the following conditions or they may be subject to denial :

  • Items must be unwashed and not put through a dryer

  • Items must not have excessive wrinkling

  • Items must not be covered in animal/human hair or lint

  • Items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.

  • Items with markings or other stains (such as deodorant) will not be accepted.

  • If your product(s) arrived with tags, they must be attached and in their original packaging.

• If your return is denied, we will notify you via email and your returned item(s) will be sent back to you. 
• If you are returning your entire order or your order is 'Returning to Sender', please note that the original shipping costs will not be refunded.
• In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please reach out to our team via our Help Center within 30 days of your purchase with us.

Refunds

• Our team promises to process your refund in 7 business days or less, once your returned items are delivered to our facility
• Refunds will be issued once your return has passed inspection and processed.
• Please allow 3-5 business days for the refunds to process back to your original payment method.

Exchanges

• Our team promises to process your exchange request in 7 business days or less, once your returned items are delivered to our facility
• Exchanges can only be made for any product of equal or lesser value than the product being returned.
  • If a higher-priced item is requested a refund for the returned product will be issued.
• If stock is unavailable for the exchange request at the time your exchange is processed a refund will be issued.
  • We cannot reship any returned items if exchange requests can't be fulfilled.

Please READ our Final Sale Policy before sending off your return.

Ready to start your return? Click here.